Most hotel chatbots handle check-in FAQs and stop there. We build a concierge chatbot that actually takes room service orders, recommends nearby restaurants by what the guest is asking for, and routes requests to the right department — connected to your property management system, not a generic script.
Not every property needs the same features. These are the ones guests actually use.
Guests order directly in chat, and the order routes straight to the right department.
Suggests restaurants and activities based on what the guest actually asks for, not a static list of local attractions.
Handles routine guest requests overnight or during front-desk rushes without adding staff.
Pulls real reservation and room data from your property management system instead of guessing.
Routine questions and requests move to chat, so front-desk staff can focus on guests standing in front of them.
No generic hospitality SaaS assuming a 500-room brand standard you don't need.
Focused on what actually reduces calls to the front desk.
Takes food and amenity orders in chat and routes them directly to the relevant department.
Suggests restaurants, activities, and transportation based on the guest's specific request.
Housekeeping, maintenance, and front-desk requests get logged and routed automatically.
Connects to your property management system to pull real reservation, room, and billing data.
Handles guest conversations in the languages your actual guest mix requires.
Automated check-in details before arrival and follow-up requests for reviews after checkout.
Generic hospitality chatbot platforms cover the basics — FAQs, check-in times — reasonably well and are a fine low-cost option for very simple needs. They typically can't take a real room service order or route a maintenance request into your actual PMS. We build that integration specifically for your property's systems.
No. We integrate with whatever property management system you're already using rather than requiring a switch.
It places the order — capturing items, room number, and any special requests — and routes it to the department that fulfills it, not just displaying a static menu.
A concierge chatbot with room service and PMS integration usually launches in 6-9 weeks, depending on your PMS and how many departments it needs to connect to.
Tell us about your property management system and the guest requests you handle most, and we'll scope a chatbot that fits.