Generic shop management software makes you adapt your bays, your techs, and your parts process to its workflow. We build a CRM around how your shop actually moves a car from check-in to pickup — with bay status, repair orders, and revenue tracking that match your floor, not a template.
Most shop software was built for a national chain's checklist, not your bay count and your techs. A custom CRM removes the friction your advisors and techs have learned to work around.
Diagnostic, waiting on parts, in repair, ready for pickup — every car's real status on one board, updated by the tech at the bay, not guessed at by the front desk.
Estimate, approval, parts, labor, and invoice live in one order — no retyping the same VIN and job into three different systems.
See what's ordered, what's backordered, and what's on the shelf without a tech walking to the counter to ask.
Revenue by bay, by tech, and by job type — and how long a car actually sits waiting versus in active repair.
Full vehicle and service history tied to the customer, so any advisor can quote the next job without digging through paper folders.
Add a bay, add a tech, add a location — without a subscription tier that charges you for growing.
We build the modules that match your shop's floor — not a bloated suite built for a franchise chain.
Live view of every bay — diagnostic, waiting on parts, in repair, ready — updated in real time by the tech.
Estimate to approval to parts to labor to invoice, all in one order with a full audit trail.
Order status, backorders, and stock visibility tied directly to the repair order that needs them.
Every past repair, mileage, and recommendation tied to the VIN, visible to any advisor instantly.
Clock time against jobs to see real labor cost versus what you billed, per tech and per job.
Automated text/email updates on approval requests, status changes, and pickup readiness.
Yes. The bay board shows every vehicle's current stage — diagnostic, waiting on parts, in repair, ready for pickup — updated by techs from the bay so the front desk never has to walk the floor to check.
It tracks parts status against each repair order — ordered, backordered, received — so advisors can give customers a real timeline instead of a guess, and techs aren't stuck asking the counter for updates.
You get reports on revenue per bay, per tech, and per job type, plus how long vehicles actually sit waiting versus being worked on — numbers most shops currently track by memory or a whiteboard.
Generic shop management platforms are solid general-purpose tools and worth using if your workflow fits their model. If your shop runs a specific approval process, unusual bay setup, or needs reporting they don't offer, a custom build removes those workarounds — at a higher upfront cost but no ongoing per-bay or per-user fees.
Tell us how cars move through your bays today — we'll scope a system that matches your floor, not one you have to adapt to.