Smerdoff
Smerdoff / Requests and notifications

Automating requests and notifications in Telegram

We build Telegram bots and workflows that take requests, reply to clients and notify the team.

from $2,300from 2 weeks
RequestsBotNotificationsPayments
Automating requests and notifications in Telegram
Fast launch
first workflows in weeks
No lost requests
every inquiry in the system
Replies to clients
without waiting for a manager
Alerts for the team
what matters arrives instantly

A Telegram bot takes requests, answers common questions and sends notifications automatically — 24/7, where your customers already are. It replies the instant a lead arrives, which is exactly when it matters most.

65%
of support queries are now resolved without a human — up from 52% in 2023
LiveChatAI
21×
more likely a lead qualifies when contacted within 5 minutes — a bot replies instantly
MIT / InsideSales

When clients and staff already communicate in Telegram

A Telegram bot helps take a request, ask clarifying questions, hand the data to a manager and remind everyone of the next step.

Requests come into direct messages

The bot collects contacts, the task and files, and sends the manager a complete request card.

Managers are slow to reply

Automatic replies close common questions about price, timelines, booking and statuses.

You need to notify the team

We alert about new requests, payments, overdue items and status changes.

There are repeat orders

The client can choose a service, repeat an order or leave a request without going to the website.

You need reminders

The bot reminds the client and the employee about a meeting, payment, document or task.

You need to measure the result

We save requests, sources, statuses and conversion in a clear panel.

What a Telegram bot includes

We build not a toy bot, but a working workflow: request, clarifications, notifications, data storage and handoff to a manager.

Bot capabilities

You can start with taking requests, then add payments, statuses, documents, broadcasts and a client account.

Request

contacts and task

Questions

clarifying details

Files

photos and documents

Notifications

team and client

Statuses

processing stages

Reminders

deadlines and meetings

Payments

invoice link

Broadcasts

important messages

Menu

services and prices

Panel

requests and reports

History

what the client wrote

Reports

how many inquiries

We launch one useful workflow first

A bot should have a clear job. Usually the first version takes a request and hands it to a manager without manual re-typing.

01

Goal

what the bot solves

02

Dialog

questions for the client

03

Data

where to save it

04

Development

bot and panel

05

Testing

test requests

06

Launch

first clients

Which workflows you can launch

A Telegram bot is especially useful for requests, booking, notifications, repeat orders and internal coordination.

Bot for requests

The client answers questions and leaves their contacts, and the manager gets a ready-made card.

  • contact details
  • task description
  • notification for the manager

Bot for booking

The client picks a service and time, gets a confirmation and a reminder.

  • services and schedule
  • booking confirmation
  • reminders

Bot for the team

Staff receive tasks, change statuses and send reports right from Telegram.

  • tasks for staff
  • completion statuses
  • summary for the manager

What will be ready after launch

Clients can leave requests in their usual channel, and the team gets the data without losses or manual copying.

At the start

  • the bot’s goal and dialog script
  • list of questions for the client
  • notification rules
  • where requests are stored
  • estimate of the first version

At launch

  • a working Telegram bot
  • taking requests and files
  • notifications for managers
  • a requests panel
  • an operating guide
Telegram botbackenddatabaserequest formsnotificationsfilespaymentscontrol panelreports

Examples of Telegram bots

A good bot doesn’t replace the whole site — it closes a quick workflow: a request, booking, notification or report.

Requests

Bot for incoming requests

The client answers questions and attaches files, and the manager gets a complete request card.

2 wks
to launch
7
questions
2
channels
Booking

Bot for service booking

The client picks a service and time, gets a confirmation and a reminder before the visit.

3 wks
timeline
4
statuses
1
calendar
Team

Notification bot for staff

The team gets tasks, overdue items and important changes without manual chat messages.

5
events
3
roles
1
summary

Telegram bot cost

The price depends on the dialog script, data storage, control panel, notifications and additional rules.

Bot for requests
from $2,300

Dialog script, taking contacts, notifications for the manager and storing requests.

Bot with a panel
from $4,100

Requests, statuses, files, a simple control panel and reports.

Complex bot
after review

Booking, payments, roles, documents, several workflows and a link to your internal system.

FAQ

Yes. If you need request intake and manager notifications, the first version can launch in a few weeks.

Yes. They can be stored in a panel, a spreadsheet or your internal system so the history isn’t lost.

Yes. The client can attach a photo, document or description, and the manager gets it all in the request card.

Yes. The bot can send a payment link and notify the team of the result.

Let’s build the first Telegram bot workflow

We’ll go through which requests come in now, which questions to ask the client and where to send the result.