Smerdoff
Smerdoff / CRM and portals

CRM, customer portals and web app development

We build internal systems to manage requests, clients, orders, employees and business processes.

from $3,800from 4 weeks
CRMPortalsIntegrationsReports
CRM, customer portals and web app development
Processes and roles
tailored to your company
Requests and statuses
control over the work
1C / Telegram / API
integrations
Reports
analytics for management

A custom CRM earns its keep when off-the-shelf tools can't hold your workflow, per-seat pricing outgrows the value, or your data is an asset you need to own. Done right, a CRM is one of the highest-ROI systems a business can build — but only when your team actually adopts it.

$8.71
returned on average for every $1 spent on a CRM
Nucleus Research / Nutshell
+29%
average sales lift for companies using a CRM — with +34% sales productivity
CRM industry data

When spreadsheets and chats start getting in the way of managing the process

A good fit for companies where requests, clients, payments, documents or employees need a single working system.

Requests get lost

All inquiries, owners and statuses come together in a single interface.

Processes live in spreadsheets

We move manual tracking into a clear web system with roles.

You need a portal

Clients or employees see only their own data and actions.

Your old CRM doesn’t fit

We build an interface around your real processes, not around a template.

Many roles

We configure access rights, accountability and change history.

You need integrations

We connect the website, 1C, Telegram, payments, email and SMS.

What we can build

From a simple admin panel to a full-fledged CRM with roles, statuses, reports and integrations.

System modules

We design the system around roles, data and the actions employees take.

Roles and rights

access by scenario

Clients

cards and history

Requests

statuses and owners

Pipelines

sales stages

Notifications

email, SMS, Telegram

History

change log

Files

documents and acts

Payments

invoices and statuses

Reports

process analytics

1C

data exchange

Telegram

bots and alerts

API

service integrations

Process first, interface second

We don’t copy a templated CRM: we describe roles, statuses and the real workflows.

01

Audit

how it works today

02

Roles

access and statuses

03

Prototype

system screens

04

Development

interface and backend

05

Integrations

1C, API, payments

06

Launch

testing on real data

Which systems businesses need most often

It’s easy to recognize your own scenario here: requests, clients, portals, documents or integrations.

CRM for your processes

When an off-the-shelf CRM doesn’t mirror how your team actually works.

  • pipelines and statuses
  • owners and SLAs
  • reports by manager

Client portal

The client sees their requests, documents, payments and work history.

  • authentication and roles
  • documents and files
  • status notifications

Service admin panel

Managing users, orders, content and payments.

  • tables and filters
  • access rights
  • action log

What replaces the spreadsheets

In the end the business gets not a pretty showcase, but a manageable tool for everyday work.

At the start

  • description of the current process
  • roles and rights matrix
  • request statuses and tracked entities
  • prototype of the key screens
  • integration plan

At launch

  • a working CRM or portal
  • admin panel and reports
  • integrations with external services
  • migration of the initial data
  • a guide for employees
Next.jsReactNestJSPostgreSQLRedis1C APITelegram botSMS and emailCloud

Examples of B2B systems

They show a practical result: less manual work, fewer lost requests, more control.

CRM

Tracking service requests

A request goes from an incoming inquiry all the way to payment and closing documents.

4 wks
MVP
7
statuses
5
roles
Portal

Client portal

Clients see contracts, invoices, task statuses and communication history.

6 wks
timeline
12
screens
3
integrations
Operations

Logistics dashboard

Orders, contractors, routes, files and notifications in one interface.

8 wks
to launch
4
roles
2
APIs

Development budget

The starting estimate depends on the number of roles, screens, integrations and volume of data.

Admin panel
from $3,800

A simple system for requests, orders, content or employees.

CRM with roles
from $7,500

Statuses, rights, reports, integrations and client portals.

Complex system
after review

ERP logic, migrations, APIs, documents and many processes.

FAQ

Yes, if the process repeats and can be described in terms of statuses, roles and actions.

Yes, via API, file exchange or an intermediate layer depending on the 1C version.

Yes, the client will see only their own requests, documents, payments and messages.

We design the roles before development: admin, manager, client, employee and others.

On the call we’ll break the process down by roles

We’ll figure out what data needs to be stored, who works with it, which statuses you need and where automation actually pays off.