Smerdoff
Smerdoff / AI Intake for Law Firms

Custom AI Chatbot for Law Firms

A generic website widget answers FAQs and drops everything else in an inbox. We build an AI intake chatbot that asks the right qualifying questions for your practice area, summarizes the case for your intake team, and books the consultation — around the clock, not just business hours.

Lead QualificationConsultation BookingAfter-Hours IntakeCase Summaries
AI intake chatbot dashboard for a law firm showing a qualification conversation and lead summary card
65%
of support queries are now resolved without a human — up from 52% in 2023
LiveChatAI
21×
more likely a lead qualifies when contacted within 5 minutes — AI replies instantly
MIT / InsideSales

Why law firms outgrow generic chat widgets

Off-the-shelf chatbots collect a name and email. A custom intake bot does the qualifying work your paralegals would otherwise do manually.

No more unqualified calls clogging intake

The bot asks the same qualifying questions your intake staff would — case type, timeline, jurisdiction — before a human ever gets involved.

After-hours leads don't go cold

Most people research a lawyer at night or on weekends. The chatbot captures and qualifies them immediately instead of losing them to the next search result.

Consultations booked without back-and-forth emails

Qualified leads go straight to your calendar with the case context attached, so the first call starts with facts, not a fresh intake form.

Case summaries your team can actually use

Every conversation is distilled into a structured summary — practice area, key facts, urgency — instead of a raw chat transcript to re-read.

Consistent screening across every matter type

Personal injury, family law, and criminal defense inquiries each get their own qualification flow, so nothing gets triaged incorrectly.

Own the conversation data and the logic

No per-conversation pricing and no black-box vendor script — you control what the bot asks and how leads get routed as your practice changes.

What goes into a law firm intake chatbot

We build the modules your firm needs — not a generic FAQ bot repurposed for legal.

Practice-area qualification flows

Separate question sets for each practice area so intake criteria match how your attorneys actually screen cases.

Lead summary cards

Structured case summaries generated from the conversation, with urgency and practice area flagged for intake staff.

Consultation booking

Qualified leads book directly into attorney calendars, with the case summary attached to the invite.

After-hours coverage

The bot runs 24/7 so inquiries outside office hours are captured and qualified, not left waiting for a callback.

Conflict and jurisdiction screening

Early questions filter out cases outside your jurisdiction or practice area before they reach your team.

CRM and intake system handoff

Qualified leads and summaries sync into your existing CRM or case management system, no manual re-entry.

FAQ

Yes. We build separate qualification flows per practice area — a personal injury inquiry gets different questions than a family law or estate planning one — so intake gets consistent, relevant information for each matter type.

No. It's built strictly for intake and qualification — gathering facts, timeline, and jurisdiction — and is explicit with visitors that it doesn't provide legal advice. Anything resembling advice is routed to an attorney.

The bot runs continuously, so a visitor at 11pm gets qualified and, if appropriate, offered a consultation slot immediately. Your team sees the qualified lead and summary first thing the next morning instead of a missed-call voicemail.

Yes. We integrate with the intake and case management tools your firm already uses, so qualified leads and case summaries land where your staff actually works instead of a separate dashboard to check.

Related

Get a free estimate for your law firm's AI chatbot

Tell us how your intake process works today — we'll scope a chatbot that qualifies leads the way your team already does, just faster and around the clock.