A generic chat widget answers generic questions. We build an AI chatbot trained on your product, your policies, and your tone — with a live console your team can watch, correct, and hand off from, plus analytics that show what's actually getting resolved.
Drop-in widgets answer FAQ-level questions and punt everything else to a contact form. A custom chatbot is built to actually resolve what your visitors ask.
The bot pulls from your docs, pricing, and policies instead of guessing — so answers stay accurate as your product changes.
When the bot hits its limit, the conversation routes to a live agent with full context, not a cold restart.
Track resolution rate, response time, and handoff rate instead of guessing whether the bot is actually helping.
Common paths — pricing questions, booking, troubleshooting — follow a designed flow instead of relying on the model to improvise every time.
Add, edit, or retire source articles yourself. No waiting on a vendor to update what the bot knows.
Own the system instead of paying a per-resolution or per-seat fee that scales against you as traffic grows.
We build the modules that match your traffic and support load — not a bloated suite you'll never configure.
Watch active chats in real time, step in, or leave the bot running with full transcript visibility.
Structured source content the bot retrieves from, with versioning so answers stay current.
Designed paths for high-frequency intents — pricing, booking, order status — layered on top of open-ended AI responses.
Breakdown of what visitors are asking and how often the bot resolves it without escalation.
Post-chat satisfaction captured and trended over time, not just a single vanity score.
Configurable escalation rules that route to a live agent with the full conversation history attached.
An installed widget ships with generic answers and a fixed feature set. We build the knowledge base, flows, and handoff rules around your actual product and support process, plus a dashboard that shows what's working — not just a chat bubble.
The bot answers from a knowledge base your team maintains directly. Update or retire a source article and the change reflects in conversations immediately, without retraining a model or waiting on a vendor.
Conversations that hit a confidence threshold or a defined escalation trigger hand off to a live agent with the full transcript attached, so the visitor doesn't have to repeat themselves.
Yes. The analytics view tracks resolution rate, average response time, handoff rate, and intent breakdown, so you can see where the bot is carrying the load and where it needs more source content or a better flow.
Tell us what your visitors actually ask and where your current widget falls short — we'll scope a chatbot built to resolve it.