Smerdoff
Smerdoff / Freight Brokerage CRM

Custom CRM for Freight Brokerages

Generic TMS platforms give you a load board that doesn't match your lanes, your carrier pool, or your margin structure. We build a CRM around your actual freight — from the first quote to the carrier assignment to the delivered load, tracked in one place.

Load BoardCarrier AssignmentShipment TrackingMargin Reporting
Custom CRM dashboard for a freight brokerage showing an active load board and carrier tracking map
$8.71
returned on average for every $1 spent on a CRM
Nucleus Research / Nutshell
+29%
average sales lift for companies using a CRM — with +34% sales productivity
CRM industry data

Why brokerages outgrow off-the-shelf TMS tools

Subscription TMS software covers the generic freight workflow. A custom CRM removes the manual spreadsheets and phone-tag your team still relies on.

Every load has one status, not five

Booked, in transit, delivered, and invoiced statuses live in one board instead of scattered across email threads, texts, and a whiteboard.

Carrier assignment that reflects your network

Match loads to carriers by lane history, equipment type, and reliability score — not a generic capacity marketplace.

Tracking without chasing check calls

Pull location updates automatically where carriers support it, and log manual check calls in the same timeline everyone can see.

Margin visibility on every load

See buy rate, sell rate, and margin per load and per lane in real time, instead of reconciling it at month-end.

No per-load or per-seat fees eating margin

Own the system outright instead of paying a subscription that scales against your growth.

Reports built around your book of business

Revenue by broker, by lane, and by carrier — the numbers your ops manager currently rebuilds in a spreadsheet every Friday.

What goes into a freight brokerage CRM

We build the modules your brokerage runs on — not a bloated TMS suite with features you'll never open.

Live load board

Every load visible by status — booked, dispatched, in transit, delivered, invoiced — with the assigned broker and carrier.

Carrier assignment

Match loads to carriers by lane, equipment, insurance status, and past performance.

Shipment tracking map

Real-time or check-call-based location tracking on a map view tied to each load.

Rate confirmation & documents

Generate rate cons, BOLs, and PODs directly from the load record, stored with the shipment.

Carrier vetting & compliance

Track carrier insurance, authority status, and safety scores with expiration alerts.

Margin & commission reporting

Buy/sell rate tracking per load, rolled up by broker, customer, and lane.

FAQ

Yes. Dispatch and tracking share the same load record, so a broker can see status, assigned carrier, and current location without switching between a TMS and a separate tracking tool.

We build automated expiration alerts for insurance certificates and authority status, so a load never gets assigned to a carrier whose paperwork has lapsed.

TMS subscriptions charge per user or per load indefinitely and rarely fit your exact rate and margin structure. A custom build costs more upfront but has no recurring per-load fees and matches your workflow instead of the other way around.

For brokerages whose lane mix, margin reporting, or carrier vetting process doesn't fit those platforms' defaults, a custom CRM removes the workarounds — without paying for enterprise modules built for much larger operations.

Related

Get a free estimate for your freight brokerage CRM

Tell us how your load board and carrier network work today — we'll scope a system that matches your lanes, not a generic freight marketplace.