Smerdoff
Smerdoff / AI Development

RAG-as-a-Service: A Managed AI Knowledge Assistant

Your team already asks the same questions over and over — buried in docs, wikis, and old tickets. We connect your knowledge sources to a managed retrieval-augmented assistant that answers with citations, and we run the infrastructure so you don't have to hire for it.

Managed InfrastructureCited AnswersMulti-Source IngestionNo DevOps Overhead
RAG assistant chat interface showing an answer with cited source documents
65%
of support queries are now resolved without a human — up from 52% in 2023
LiveChatAI
21×
more likely a lead qualifies when contacted within 5 minutes — AI replies instantly
MIT / InsideSales

Why a managed RAG service instead of building your own

Retrieval pipelines are easy to prototype and hard to keep reliable in production.

No infrastructure to maintain

We host and manage the vector index, embeddings, and retrieval logic — your team never touches server ops.

Answers with citations

Every response points back to the source document, so users can verify instead of guessing whether it's accurate.

Stays current automatically

New and updated documents get re-indexed on a schedule, not manually re-uploaded.

Predictable monthly cost

One managed service fee instead of cloud bills that scale unpredictably with usage.

Faster time to a working assistant

We handle ingestion and tuning, so you're answering real questions in weeks, not after a quarter of internal R&D.

Scoped access built in

Different teams or customers can be limited to the sources they're allowed to see.

What's included in the managed service

Everything needed to keep a retrieval assistant accurate and running, handled for you.

Multi-source ingestion

Connects to your docs, wikis, PDFs, and support history as a unified knowledge base.

Managed vector index

We handle embeddings, indexing, and re-indexing as content changes, hosted on our infrastructure.

Source-cited answers

Responses link back to the exact document and section they were drawn from.

Access scoping

Restrict which sources a given user group or customer segment can query.

Usage monitoring

Dashboard showing query volume, common questions, and answers with low confidence.

Ongoing tuning

We adjust retrieval quality and prompt behavior based on real usage after launch.

FAQ

Those are strong developer toolkits, but you still own the infrastructure: hosting, re-indexing, monitoring, and fixing retrieval quality as it drifts. RAG-as-a-service means we run and maintain all of that as a managed product, so your team gets the assistant without owning the pipeline.

We can take over an existing DIY pipeline, migrate it to a managed setup, and stabilize the parts that are usually the hardest to maintain long-term — re-indexing, monitoring, and retrieval tuning.

Yes — the assistant is built to ground every answer in retrieved passages and link back to the source document, rather than relying on the model's general knowledge.

A first version connected to your core documentation typically launches in 3-4 weeks.

Related

Get a free estimate for your managed RAG assistant

Tell us what knowledge sources you want it to answer from — we'll scope a managed setup that stays accurate as your content grows.