Smerdoff
Smerdoff / AI Development

Custom WhatsApp Chatbot Development

WhatsApp is where a huge share of your customers already message you — but running it well means more than a basic messaging-API webhook or automation flow. We build a WhatsApp Business chatbot with approved templates, broadcast campaigns, and real order-taking, trained on your actual catalog and policies.

WhatsApp Business APIMessage TemplatesBroadcast CampaignsOrders via WhatsApp
WhatsApp Business chatbot conversation showing an order being placed and confirmed
65%
of support queries are now resolved without a human — up from 52% in 2023
LiveChatAI
21×
more likely a lead qualifies when contacted within 5 minutes — AI replies instantly
MIT / InsideSales

Why a custom WhatsApp bot beats a generic automation flow

Off-the-shelf automation integrations connect WhatsApp to your tools. They don't run a real conversation.

Handles real conversations, not just triggers

Understands questions about your product and pricing instead of matching keywords to a fixed flow.

Approved message templates done right

We handle Meta's template approval process so your notifications and campaigns don't get rejected or flagged.

Takes orders directly in WhatsApp

Customers browse, ask questions, and complete an order without leaving the chat.

Broadcast campaigns that stay compliant

Send promotions and updates within WhatsApp's opt-in rules, not a spray-and-pray blast that gets your number banned.

No per-conversation markup

One build instead of a SaaS platform charging per conversation on top of Meta's own fees.

Syncs with your existing systems

Orders and leads flow into your CRM or order management system automatically.

What's included in a WhatsApp chatbot build

Everything needed to run WhatsApp as a real sales and support channel, not just a chat widget.

WhatsApp Business API setup

Verified business account and API connection configured correctly from the start.

Approved message templates

Order confirmations, appointment reminders, and notifications submitted and approved through Meta.

Conversational ordering

Customers can browse your catalog and place orders directly in the chat thread.

Broadcast and campaign tools

Send targeted promotions to opted-in customers without manual list management.

CRM and order system sync

Conversations, leads, and orders flow into the tools your team already uses.

Human handoff

Escalates to a live agent inside the same WhatsApp thread when needed.

FAQ

Generic messaging APIs and no-code automation tools are useful plumbing for connecting WhatsApp to other tools, but they don't give you a trained conversational bot, template approval handling, or order-taking logic out of the box. A custom build uses that same kind of infrastructure underneath, but adds the conversation intelligence and business logic on top.

We can set one up for you or work with an existing one — either way, we handle the Meta verification and API connection as part of the build.

Yes, for catalogs that fit a conversational flow — browsing, selecting, and confirming an order — with payment handled via a link or your existing checkout.

Typically a few days to two weeks depending on Meta's review queue. We write templates to align with their policies to reduce rejection risk.

Related

Get a free estimate for your WhatsApp chatbot

Tell us what you want customers to be able to do on WhatsApp — we'll scope a bot that handles it end to end.